FAQ
365smartrepair is committed to delivering outstanding customer service and high-quality operations. Below are answers to frequently asked questions. If your question isn’t covered, please reach out directly via our Contact page.
Alloy Refurbishment
The alloy wheel is removed from the vehicle, and repairs are carried out in the fully equipped repair station at the back of the repair van.
Once the alloy has been repaired, the alloy is taken into the van where it is sprayed in the spray booth, and dried in the drying area
Our standard procedure is to remove the wheel before beginning the repair. If the wheel cannot be removed, the technician will evaluate whether the damage can still be repaired to our usual standard with the wheel left on the car.
Please refrain from washing the alloys for at least 48 hours.
It is important to check the wheel nut torque setting after 20 minutes or 10 miles of driving. The nuts are made from different metals that expand and contract at different rates, which may cause them to loosen.
Our repair vans are equipped with alloy colour swatches, allowing us to match hundreds of different wheel colours. Additionally, our mixing products enable us to create the perfect match for your exact colour.
In the rare event that our technician is unable to find an exact match, we will make every effort to obtain a solution from a specialist paint provider or the vehicle manufacturer and will reschedule your appointment.
We prefer the vehicle owner to be present for pre- and post-repair approval. However, if this is not possible, you may authorize someone else to act on your behalf. Please notify us in advance with their name so our technician is informed. You can contact us on 020 3435 5404 to provide this information.
We strive to complete all repairs to the highest standard. With thousands of alloy repairs carried out annually, more than 98% of our customers are satisfied with the quality of our work. However, if you are dissatisfied with your repair, please contact our customer service team right away on 020 3435 5404.
Repairs are carried out using the highest quality paints and materials, and all our technicians are highly skilled in minor vehicle bodywork and alloy repairs. Our goal is to restore your vehicle to its condition before the damage occurred, so this should not impact your vehicle’s value.
In most cases, we can proceed with the repair even if it’s raining. Our technicians carry a specialized repair tent to protect the vehicle from the rain during the process. However, in the event of extreme weather conditions, the technician may need to reschedule the repair.
As a mobile repair service, we provide a fast and convenient solution for repairing minor damage. However, the mobile nature of our service limits the size, location, and severity of the damage we can address.
As a result, there are occasions when we may need to decline a job if we feel we cannot achieve our usual high standard of repair.
The lathe can identify and analyse your specific alloy wheels, as well as thousands of other wheel designs and sizes. The diamond-cut features of your wheels are stored and integrated into the cutting software, allowing for precise replication of the original manufacturer’s diamond-cut design. This ensures the wheels are restored to their original factory condition, free from distortion, rounding, or uneven surfaces often caused by a cosmetic repair.
Our standard procedure is to remove the wheel before beginning the repair. If the wheel cannot be removed, the technician will evaluate whether the damage can still be repaired to our usual standard with the wheel left on the car.
A lathe repair is the recommended method by alloy manufacturers as it preserves the diamond-cut face. Other cosmetic repair methods, such as using a hand sander, round off the diamond-cut edge, resulting in a dull and uneven surface that completely removes the diamond-cut finish.
Please refrain from washing the alloys for at least 48 hours.
It is important to check the wheel nut torque setting after 20 minutes or 10 miles of driving. The nuts are made from different metals that expand and contract at different rates, which may cause them to loosen.
Our repair vans are equipped with alloy colour swatches, allowing us to match hundreds of different wheel colours. Additionally, our mixing products enable us to create the perfect match for your exact colour.
In the rare event that our technician is unable to find an exact match, we will make every effort to obtain a solution from a specialist paint provider or the vehicle manufacturer and will reschedule your appointment.
We prefer the vehicle owner to be present for pre- and post-repair approval. However, if this is not possible, you may authorize someone else to act on your behalf. Please notify us in advance with their name so our technician is informed. You can contact us on 020 3435 5404 to provide this information.
We strive to complete all repairs to the highest standard. With thousands of alloy repairs carried out annually, more than 98% of our customers are satisfied with the quality of our work. However, if you are dissatisfied with your repair, please contact our customer service team right away on 020 3435 5404.
Repairs are carried out using the highest quality paints and materials, and all our technicians are highly skilled in minor vehicle bodywork and alloy repairs. Our goal is to restore your vehicle to its condition before the damage occurred, so this should not impact your vehicle’s value.
In most cases, we can proceed with the repair even if it’s raining. Our technicians carry a specialized repair tent to protect the vehicle from the rain during the process. However, in the event of extreme weather conditions, the technician may need to reschedule the repair.
As a mobile repair service, we provide a fast and convenient solution for repairing minor damage. However, the mobile nature of our service limits the size, location, and severity of the damage we can address.
As a result, there are occasions when we may need to decline a job if we feel we cannot achieve our usual high standard of repair.
We prefer the vehicle owner to be present for pre- and post-repair approval. However, if this is not possible, you may authorize someone else to act on your behalf. Please notify us in advance with their name so our technician is informed. You can contact us on 020 3435 5404 to provide this information.
We strive to complete all repairs to the highest standard. With over thousands of repairs carried out annually, more than 98% of our customers are satisfied with the quality of our work. However, if you are dissatisfied with your repair, please contact our customer service team right away on 020 3435 5404.
Repairs are carried out using the highest quality paints and materials, and all our technicians are highly skilled in minor vehicle bodywork and alloy repairs. Our goal is to restore your vehicle to its condition before the damage occurred, so this should not impact your vehicle’s value.
Please refrain from washing the repaired areas for at least 48 hours.
It is important to check the wheel nut torque setting after 20 minutes or 10 miles of driving. The nuts are made from different metals that expand and contract at different rates, which may cause them to loosen.
Each car has a colour code provided by the manufacturer, which we use to ensure an exact colour match. Our technicians are equipped with the latest paint colour matching system, capable of mixing over 4 million colours and shades.
In the rare event that our technician is unable to find an exact match, we will make every effort to obtain a solution from a specialist paint provider or the vehicle manufacturer and will reschedule your appointment.
In most cases, we can proceed with the repair even if it’s raining. Our technicians carry a specialized repair tent to protect the vehicle from the rain during the process. However, in the event of extreme weather conditions, the technician may need to reschedule the repair.
We always strive to deliver a flawless finish when repairing a customer’s car. However, depending on the size or location of the damage, a perfect result may not always be achievable, though we can still make a significant improvement.
A non-guaranteed repair means that while the damage will be greatly improved in appearance, it may still be noticeable. This type of repair does not come with our standard warranty.
As a mobile repair service, we provide a fast and convenient solution for repairing minor damage. However, the mobile nature of our service limits the size, location, and severity of the damage we can address.
As a result, there are occasions when we may need to decline a job if we feel we cannot achieve our usual high standard of repair.